Terms & Conditions

1. Website Terms of Use

By using this website, you confirm that you are legally eligible to enter into an agreement under applicable Indian law.

You agree not to use this website for any unlawful purpose or in any manner that may damage, disrupt, or interfere with its functionality.

All website content, including text, photographs, graphics, logos, designs, and other materials, is the property of Heritage Agastyaa or its respective content owners and may not be copied, reproduced, or distributed without prior written permission.

2. General Hotel Policies

• All reservations are subject to room availability and confirmation.
• Guests may be required to provide valid identification documents at check-in.
• Guests must provide accurate personal and contact information when making reservations.
• Special requests and room preferences are subject to availability.
• Early check-in and late check-out requests are subject to availability and may attract additional charges.
• Children are welcome at the property. Additional accommodation charges may apply.
• The hotel reserves the right to refuse accommodation in accordance with applicable laws and property policies.

3. Reservations and Booking

• All room reservations are subject to availability and confirmation.
• Guests must provide correct details, including their name, contact number, email address, check-in date, check-out date, and number of occupants.
• Booking confirmation will be communicated through the contact details provided during the reservation process.
• Room categories, photographs, descriptions, and amenities displayed on the website are intended to provide general information.
• Specific room allocation and special requests are subject to availability.
• Promotional offers and discounts are subject to their respective terms and validity periods.

4. Check-in and Check-out

Guests are requested to follow the check-in and check-out timings communicated by the hotel at the time of booking confirmation.

• Early check-in requests are subject to availability.
• Late check-out requests may involve additional charges.
• Guests must complete the required registration formalities at check-in.
• Valid government-issued identification may be required for all occupants.

Please contact the hotel directly for confirmation of applicable check-in and check-out timings.

5. Room Rates and Payments

• Room rates displayed on the website are subject to change without prior notice.
• Applicable taxes and additional charges will be communicated during the booking process.
• Payment must be completed according to the payment terms communicated by the hotel.
• Additional services, food, beverages, and other facilities may incur separate charges.
• Promotional discounts are subject to the terms and conditions of the respective offer.

6. Cancellation and Refund Policy

• All cancellations and modifications are subject to the hotel's applicable cancellation and refund policy.
• Guests are advised to review the cancellation conditions before confirming their reservation.
• Refund eligibility and processing timelines depend on the applicable booking terms and payment method.
• No-show reservations may be subject to applicable cancellation charges.
• Changes to booking dates or room categories are subject to availability and may involve additional charges.

For cancellation-related assistance, guests are requested to contact the hotel directly.

7. Hotel Facilities and Services

Heritage Agastyaa offers a range of hospitality experiences and facilities, including:

• Luxury Rooms and Suites
• Multi-cuisine Dining Experiences
• Banquet Halls and Event Spaces
• Ayurvedic Spa and Wellness Facilities
• Infinity Swimming Pool
• Fitness and Recreation Facilities
• High-Speed Wi-Fi
• Laundry Services
• EV Charging Facilities
• Pick-up and Drop Services

The availability, operating hours, and applicable charges for these facilities may vary. The hotel reserves the right to modify, temporarily suspend, or discontinue any facility due to maintenance, operational requirements, or unforeseen circumstances.

8. Guest Conduct and Responsibilities

Guests are expected to maintain appropriate behaviour and respect the comfort, privacy, and safety of other guests and hotel staff.

• Follow all hotel rules and regulations.
• Respect hotel property and facilities.
• Do not engage in illegal, disruptive, or inappropriate activities.
• Do not cause damage to hotel rooms, furniture, equipment, or common areas.
• Comply with applicable safety and security instructions.
• Take responsibility for any damage caused by themselves or their accompanying guests.

The hotel reserves the right to take appropriate action in the event of misconduct or violation of hotel policies.

9. Food and Dining Services

Heritage Agastyaa provides dining experiences featuring South Indian, North Indian, Pan-Asian, and Continental cuisines.

• Food and beverage services are subject to restaurant operating hours and availability.
• Menu items and prices may change without prior notice.
• Special dietary requests and food preferences should be communicated in advance.
• Outside food and beverages may be subject to hotel policies.

10. Events, Banquets and Celebrations

Heritage Agastyaa provides banquet and event facilities for weddings, receptions, corporate gatherings, and other celebrations.

• All event bookings are subject to availability and confirmation.
• Advance payments and applicable booking terms may apply.
• Event arrangements, catering, decorations, and additional services must be agreed upon with the hotel management.
• Cancellation or modification of event bookings will be governed by the applicable event booking agreement.

11. Personal Information and Privacy

Heritage Agastyaa respects the privacy of its guests and website visitors.

Personal information collected through our website, booking forms, enquiries, or other communication channels may include:

• Full name
• Mobile number
• Email address
• Booking and stay details
• Other information voluntarily provided by guests

This information may be used to process reservations, respond to enquiries, provide customer support, and communicate relevant hotel services.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services for additional information or convenience.

Heritage Agastyaa does not control or take responsibility for the content, privacy practices, availability, or policies of external websites.

Visitors are encouraged to review the terms and privacy policies of third-party websites before using their services.

13. Website Accuracy and Availability

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, we do not guarantee that all information, descriptions, photographs, prices, offers, or availability details will always be complete or error-free.

We reserve the right to correct errors, update website content, modify services, and make changes without prior notice.

14. Limitation of Liability

Heritage Agastyaa shall not be held liable for any indirect, incidental, or consequential loss arising from the use of this website or temporary interruption of website services, to the extent permitted by applicable law.

The hotel shall not be responsible for disruptions caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, technical failures, or other unforeseen events.

Nothing in these Terms shall exclude liability where such exclusion is prohibited under applicable law.

15. Intellectual Property Rights

All website materials, including photographs, videos, logos, branding elements, text, graphics, and designs, are protected by applicable intellectual property laws.

No content may be reproduced, modified, distributed, or commercially exploited without prior written authorization from Heritage Agastyaa or the respective rights holder.

16. Indemnification

You agree to indemnify and hold harmless Heritage Agastyaa, its management, employees, representatives, and service providers against claims, losses, damages, or expenses arising from your misuse of the website, violation of these Terms, or infringement of any applicable law or third-party rights.

17. Force Majeure

Heritage Agastyaa shall not be held responsible for delays, interruptions, or failure to provide services caused by circumstances beyond its reasonable control, including natural calamities, extreme weather conditions, government orders, public emergencies, strikes, or other unforeseen events.

18. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent courts in Tiruvannamalai, Tamil Nadu, subject to applicable law.

19. Changes to These Terms

Heritage Agastyaa reserves the right to modify, update, or replace these Terms and Conditions at any time.

Any changes will be published on this page. Continued use of the website or services after such changes constitutes acceptance of the updated Terms, subject to applicable law.

Guests are encouraged to review this page periodically.

20. Contact Information

For questions, booking assistance, or clarification regarding these Terms and Conditions, please contact us: