Cancellation and Refund Policy

1. Booking Confirmation

• All reservations are subject to room availability and confirmation by Heritage Agastyaa.
• Bookings are considered confirmed once the required payment or advance payment has been received, where applicable, and confirmation has been communicated by the hotel.
• Guests are advised to verify their booking details, including dates, room category and number of occupants.
• Any errors in booking details should be reported to the hotel immediately.

2. Cancellation Requests

Guests wishing to cancel a reservation must contact Heritage Agastyaa through the official contact details provided on the website.

• Cancellation requests should be submitted using the registered mobile number or email address associated with the booking.
• Guests should provide their booking confirmation details when requesting cancellation.
• Cancellation requests will be processed according to the applicable booking terms communicated at the time of reservation.
• Guests are encouraged to request cancellations as early as possible.

3. Cancellation Charges

Cancellation charges, if applicable, will depend on the cancellation conditions communicated during the booking process.

• Different room rates and promotional offers may have different cancellation conditions.
• Special discounted or non-refundable reservations may have separate cancellation restrictions.
• Applicable cancellation charges will be communicated to the guest before or at the time of booking confirmation.
• Any amount eligible for refund will be calculated after deducting applicable charges, where permitted by the agreed booking terms and applicable law.

4. Refund Policy

Refunds for eligible cancellations will be processed in accordance with the applicable booking conditions and the payment method used.

• Refund eligibility will be determined based on the cancellation terms associated with the reservation.
• Approved refunds will generally be processed through the original payment method wherever possible.
• Refund processing time may vary depending on the bank, payment gateway or financial institution.
• Any applicable non-refundable charges or cancellation fees may be deducted from the refundable amount.
• Guests may be requested to provide booking and payment details for refund verification.

5. Booking Modification

Guests may request changes to their existing reservations, subject to availability and hotel approval.

• Requests to change check-in or check-out dates are subject to room availability.
• Changes to room categories or guest occupancy may result in revised charges.
• Any difference in room rates or applicable charges must be paid by the guest.
• Modification requests may be treated as cancellation and rebooking where required.

6. No-Show Policy

A no-show occurs when a guest does not arrive at the property on the scheduled check-in date and has not informed the hotel about the delay or cancellation.

• No-show reservations may be subject to applicable charges according to the confirmed booking terms.
• Refunds for no-show bookings will be governed by the cancellation conditions associated with the reservation.
• Guests expecting a late arrival are requested to inform the hotel in advance.

7. Early Check-out

If a guest decides to check out earlier than the confirmed departure date, the refund or adjustment of unused accommodation charges will be subject to the applicable booking conditions and hotel approval.

8. Promotional and Special Offers

Reservations made under promotional offers, special packages or discounted rates may have separate cancellation and refund conditions.

• Special offer bookings may be non-refundable where clearly stated at the time of booking.
• Promotional discounts cannot be exchanged for cash.
• Offer conditions will apply according to the terms communicated during the reservation process.

9. Group Bookings and Event Reservations

Group accommodation bookings, banquet reservations, weddings, receptions and other event bookings may be subject to separate cancellation and refund conditions.

• Advance payments may be required to confirm group or event reservations.
• Cancellation charges will depend on the agreed booking or event contract.
• Changes to event dates, arrangements or services are subject to hotel approval and availability.
• Guests are advised to obtain written confirmation of the applicable cancellation conditions before making payments.

10. Circumstances Beyond Our Control

In exceptional circumstances such as natural disasters, government restrictions, public emergencies or other unforeseen events beyond the reasonable control of Heritage Agastyaa, the hotel will review affected reservations and communicate the available options to guests in accordance with applicable law and the confirmed booking conditions.

11. Refund Processing Time

Once a refund has been approved, the processing timeline may depend on the original payment method, bank and payment service provider.

Heritage Agastyaa will make reasonable efforts to initiate eligible refunds promptly. Any delay caused by third-party financial institutions will be outside the hotel's direct control.

12. Contact for Cancellation and Refund Assistance

For cancellation requests, booking modifications, refund status or any other assistance, please contact us: