Privacy Policy

1. Information We Collect

We may collect the following information when you interact with our website or hotel:

• Full name and contact details.
• Mobile number and email address.
• Check-in and check-out dates.
• Number of guests and room preferences.
• Booking, payment and transaction-related information.
• Enquiry details and communication history.
• Any other information voluntarily provided by you.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address and browser information.
• Device type and operating system.
• Pages visited and time spent on the website.
• Website navigation and interaction details.
• Cookies and similar tracking technologies.

3. How We Use Your Information

Your personal information may be used for the following purposes:

• To process and manage room reservations.
• To respond to enquiries and booking requests.
• To provide customer support and hospitality services.
• To communicate booking confirmations and updates.
• To process payments and related transactions through applicable payment providers.
• To improve our website, services and guest experience.
• To communicate offers, promotions and hotel updates where permitted.
• To comply with applicable legal and regulatory requirements.

4. Sharing of Personal Information

Heritage Agastyaa does not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers when necessary for:

• Reservation and booking management.
• Payment processing and transaction verification.
• Website hosting and technical support.
• Customer communication and service delivery.
• Legal compliance or requests from authorized government authorities.

Such sharing will be limited to what is reasonably necessary for the relevant purpose and handled in accordance with applicable laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance and enhance user experience.

Cookies may help us:

• Remember website preferences.
• Understand website traffic and visitor behaviour.
• Improve website functionality and performance.
• Measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Payment Information

Payments for reservations or hotel services may be processed through third-party payment providers.

Payment information is handled according to the security practices and privacy policies of the respective payment service providers. We do not intend to store complete payment card details on our website.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of data transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including reservation management, customer service, legal compliance and business records.

Information may be retained for longer periods where required by applicable laws or legitimate business needs.

9. Third-Party Websites

Our website may contain links to external websites, social media platforms or third-party services.

Heritage Agastyaa is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their respective privacy policies before sharing personal information.

10. Your Privacy Rights

Subject to applicable data protection laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise concerns regarding the handling of your personal information.

To exercise these rights, please contact us using the details provided below.

11. Children's Privacy

Our website and services are intended for general audiences. We do not knowingly collect personal information directly from children without appropriate involvement or authorization of a parent or guardian, where required by law.

12. Marketing Communications

We may send booking updates, service information, promotional messages or hotel-related offers where permitted by applicable law and based on the relevant consent or legal basis.

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us directly.

13. Changes to This Privacy Policy

Heritage Agastyaa reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be published on this page. Visitors are encouraged to review this page periodically to stay informed about how their information is handled.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us: